FAQs

1. What is Quilzy?

Welcome to Quilzy, your go-to destination for cozy and innovative products designed to provide ultimate comfort and warmth. At Quilzy, we specialize in offering a range of unique products that are perfect for lazy days on the couch or for gifting during the holidays. Let us introduce you to our popular products that are sure to enhance your comfort and style.

2. What is QuilTee?

QuilTees are another top-selling product from Quilzy. It is a wearable quilt with sleeves that offers enveloping warmth and effortless movement. Our unique value proposition for QuilTee is its innovative design and affordable high-quality material, making it perfect for staying warm during winter or gifting during the holidays.

3. What is your return policy?

Please seek assistance from front page customer support

4. What should I do if my item is defective or damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. What is the European Union 14 day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

6. How long does it take to receive a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@quilzy.com.

7. What is your shipping policy?

Rest assured we will do everything in our power to ensure your order is delivered as soon as possible. Your parcel will be left in a secure place, however, please ensure you are available upon delivery. The buyer holds all responsibility for stolen or lost delivery as a result of input of wrong shipment information. Please double-check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered, including the shipping address, is correct.

Processing Times: Orders can take up to 3 business days to be processed before shipment.

Delivery Times: Standard Shipping: 7-11 business days.

Unexpected Delays: The delivery may take longer than the shipping times stated here. Delays imposed by the shipping carriers are beyond our control and we cannot be held responsible for this. We reserve the right to extend delivery time in any events out of our control. We appreciate your patience in this time - and we will be doing all we can to ensure your order reaches you as soon as possible.